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How We Handle Privacy on batjili

We collect account registration details, payment identifiers when you deposit via bKash, Nagad or Rocket, and device information to keep your session secure. This policy explains what we collect, how we use it, who sees it and how you can request changes or deletions.

Account dataPayment identifiersDevice informationCookie settingsUser rights
batjili How We Handle Privacy on batjili
PRIVACY CONTACT

Reach Us About Your Data

If you want to review the data we hold, correct an error in your account details or request deletion after closing your account, contact our support team through live chat, email or the help page. We aim to respond to data access and deletion requests within a reasonable timeframe and will confirm receipt of your query.

Live Chat Open the chat widget at the bottom right of any page and ask about your data, account security or privacy settings. Our team can guide you through access requests and explain what information we hold.
Email Support Send your data access or deletion request to our support email address from the contact registered to your account. Include your account mobile number so we can verify your identity before responding.
Help Center Browse our help articles for step-by-step instructions on updating your profile, managing cookie preferences and understanding what data we collect during registration and payment.
DATA HANDLING

How We Protect Your Information

We encrypt payment data when you send a deposit from your bKash, Nagad or Rocket wallet, store account credentials with hashing and limit internal access to personal data based on role. Cookie controls let you manage session storage and tracking preferences. Our retention schedule keeps active account data for as long as your account remains open and for the compliance period after closure.

Payment Encryption

Transaction details travel over encrypted channels when you confirm a deposit from bKash, Nagad or Rocket. We do not store your wallet PIN or OTP; those stay between you and your payment provider.

Cookie Management

Session cookies keep you logged in and remember your language choice. Marketing cookies track which promotions you view. You can disable non-essential cookies through your browser settings without losing core account access.

Data Retention

We keep your registration details, transaction history and session logs while your account is active. After you request closure, we retain records for the period our payment processors and security reviews require, then delete personal identifiers.

Access Rights

You can ask for a copy of the data we hold, request corrections to outdated information or ask us to delete your account and personal records. Contact support with your registered mobile number to verify your identity before we process the request.

Common Privacy Questions

We collect your mobile number, email address, date of birth to verify age eligibility, and your chosen password. When you deposit via bKash, Nagad or Rocket, we log the wallet identifier and transaction timestamp for reconciliation.

Payment processors see your wallet identifier and the deposit amount to complete the transaction. Game providers see a session token and betting activity but not your name, mobile number or email address. We do not sell personal data to third parties.

Contact our support team via live chat or email from your registered account. Provide your mobile number for identity verification, and we will send you a summary of the data we store within a reasonable timeframe.

Yes. Request account closure through support, and we will deactivate your login. We retain transaction records for the compliance period our payment processors require, then delete personal identifiers. You cannot reverse closure once it is processed.

We use session cookies to keep you logged in, preference cookies for language and layout settings, and marketing cookies to track promo views. You can disable marketing cookies in your browser without affecting core account functions like deposits or withdrawals.

Data storage depends on our infrastructure providers. Internal access is role-based: support staff see account details, finance teams see payment records, and technical teams see session logs. We encrypt sensitive data in transit and at rest.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.